Privacy policy

Last Updated: 26 November 2025

 

This Privacy Policy explains how LUXERGY (“we”, “our”, “us”) collects, uses, stores and discloses your personal information when you visit our website, make a purchase, or otherwise interact with our services (the “Services”).

Our online store is powered by Shopify, which provides the technical platform allowing us to offer our products and services to you.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy takes precedence regarding the collection and use of personal data.

1. Who We Are (Data Controller)

The Data Controller responsible for your personal information is:

Epic Epicks LTD  T/A  LUXERGY 
Address: 71-75 Shelton Street, London, WC2H 9JQ
Email: info@luxergyheating.co.uk

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, or can be linked to you. We may collect the following categories of personal information:

Contact Information

  • Name, email address, billing address, shipping address, phone number.

Payment Information

  • Payment card details, payment confirmation, transaction details.
    Processed securely by Shopify; we do not store full card numbers.

Account Information

  • Username, password, preferences, settings.

Order & Transaction Information

  • Products viewed, added to cart, wish-listed, purchased, returned or exchanged.

Communications

  • Messages you send to us, customer service requests.

Device & Usage Information

  • IP address, browser type, device identifiers, pages visited, actions taken on the website.

3. Where We Collect Personal Information From

  • Directly from you when you use our website or contact us.
  • Automatically through cookies and similar technologies.
  • From service providers such as Shopify and payment partners.
  • From third-party partners (e.g., analytics or marketing services).

4. How We Use Personal Information (Legal Basis)

Under the UK GDPR, we must state our legal basis for processing.

a. To Provide and Improve the Services

Legal Basis: Performance of a Contract & Legitimate Interests

  • Process orders and payments
  • Manage customer accounts
  • Arrange delivery, returns, exchanges
  • Provide customer support
  • Personalise and improve the Services

b. Marketing & Advertising

Legal Basis: Consent or Legitimate Interests

  • Send marketing communications
  • Show personalised advertisements

You may withdraw consent or opt out at any time.

c. Security & Fraud Prevention

Legal Basis: Legitimate Interests & Legal Obligation

  • Protect your account
  • Prevent fraud and misuse

d. Communication

Legal Basis: Legitimate Interests

We use your information to contact you regarding orders, account matters, and customer service issues.

e. Legal Compliance

Legal Basis: Legal Obligation

We may process information to comply with tax, accounting, or regulatory requirements.

5. How We Share Personal Information

  • Service Providers (Shopify, payment providers, shipping companies, IT services)
  • Marketing Partners (with consent where required)
  • Business Transfers (e.g., merger or sale)
  • Legal Authorities where required by law

6. Shopify as a Data Processor / Separate Controller

Shopify processes personal information to operate our online store and may act as a separate or joint controller for certain data. For details, visit:
https://privacy.shopify.com/en

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

8. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect or process personal information from anyone under the age of 13.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details provided in this Privacy Policy so that we can delete the information.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We do not use the personal data of individuals under the age of 18 for targeted advertising, profiling, or any purposes that would require parental consent or enhanced protections under UK data protection law.


9. Security and Data Retention

We use appropriate security measures but cannot guarantee perfect security.

We retain data only as long as necessary, including:

  • Up to 6 years for transactional records (legal requirement)
  • As long as your account is active
  • As needed for disputes or enforcement

10. Your Rights Under UK GDPR

  • Right of Access
  • Right to Rectification
  • Right to Erasure
  • Right to Restrict Processing
  • Right to Object
  • Right to Data Portability
  • Right to Withdraw Consent

To exercise your rights, contact: info@luxergyheating.co.uk

You may also view Shopify-related rights at:
https://privacy.shopify.com/en

11. International Data Transfers

We may transfer your data outside the UK/EEA using lawful safeguards such as Standard Contractual Clauses or UK transfer mechanisms.

12. Complaints

If you have concerns, please contact us at:
info@luxergyheating.co.uk

You may also lodge a complaint with the ICO:
https://ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page.