Cookies Policy
Last Updated: 26 November 2025
This Cookies Policy explains how LUXERGY Heating (“we”, “us”, “our”) uses cookies and similar technologies on our website. It should be read together with our Privacy Policy, which explains how we collect and use personal information.
By using our website, you agree to the use of cookies as described in this policy, unless you change your cookie preferences.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They help websites function properly, improve user experience and provide information to website owners.
Cookies can be:
- Session cookies – deleted when you close your browser
- Persistent cookies – remain on your device for a set period or until deleted
- First-party cookies – set by our website
- Third-party cookies – set by other domains, such as analytics or advertising providers
Cookies We Use
Our online store is powered by Shopify, which uses cookies to provide a secure and functional shopping experience. We use the following categories of cookies:
1. Strictly Necessary Cookies
These cookies are essential for the website to function properly and cannot be switched off in our systems.
They are usually set only in response to actions made by you, such as:
- Logging in or creating an account
- Adding items to your cart
- Proceeding to checkout
- Maintaining security and preventing fraud
Without these cookies, services you have asked for cannot be provided.
2. Performance & Analytics Cookies
These cookies help us understand how visitors use our website so we can improve its performance and your shopping experience.
They may collect information such as:
- Pages visited and time spent on each page
- Links clicked and navigation paths
- Errors encountered
We may use tools like Shopify analytics and Google Analytics for this purpose. These cookies are only used with your consent where required by law.
3. Functional (Personalisation) Cookies
These cookies enable the website to provide enhanced functionality and personalisation.
They may:
- Remember your preferences (such as region or language)
- Store details about your previous visits
- Help us personalise content for you
4. Marketing & Advertising Cookies
These cookies are used by us and our partners to deliver relevant advertising and measure the effectiveness of our marketing campaigns.
They may:
- Record your visit to our website and pages you have viewed
- Allow us to show you ads for our products on other websites or social media platforms
- Help limit how often you see an advertisement
These cookies are only set with your consent.
Third-Party Cookies
Some cookies are placed by third parties, including but not limited to:
- Shopify – to operate the store and provide analytics
- Google (e.g. Google Analytics, Google Ads) – for analytics and advertising
- Meta (Facebook/Instagram) – for advertising and measurement
- Other marketing, social media or analytics providers that we may use from time to time
These third parties have their own privacy and cookies policies, which we recommend you review.
Legal Basis for Using Cookies
Under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR):
- Strictly necessary cookies do not require your consent.
- All other cookies (analytics, functional, marketing) require your consent.
We rely on consent for non-essential cookies and on legitimate interests for essential cookies that are required for the basic operation of the website.
Managing Your Cookie Preferences
You can manage your cookie preferences in the following ways:
1. Using Our Cookie Banner and Preferences Tool
When you first visit our website, you will see a cookie banner that allows you to:
- Accept all cookies
- Decline non-essential cookies
- Customise your cookie settings by category
You can change your preferences at any time by clicking on the “Cookie preferences” link or button (usually found in the footer or settings area of the site).
2. Browser Settings
Most web browsers allow you to manage cookies through their settings. You can usually:
- View cookies stored on your device
- Delete all or specific cookies
- Block cookies from specific websites
- Block all cookies
Please note that blocking or deleting cookies may impact the functionality of our website, especially for checkout and account features.
3. Third-Party Opt-Out Tools
You can also manage certain advertising cookies via:
- Google Ads Settings: https://adssettings.google.com
- Your Facebook/Instagram ad preferences
- Tools such as https://www.youronlinechoices.com/uk
Changes to This Cookies Policy
We may update this Cookies Policy from time to time to reflect changes in the cookies we use or for legal, regulatory or operational reasons. Any updates will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions about our use of cookies or this Cookies Policy, please contact us: